NRG Smarts Limited web services including but not limited to globalenergycertification.org
General Terms & Conditions
Access to and use of ‘globalenergycertification.org’ (including any on-line courses, training materials, GEC Course Books and tutorials, and examinations) (‘the Service’) within the European Union, The United States & Canada and internationally is provided by NRG Smarts Limited or contracted 3rd party exam and online download providers (‘we’, ‘us’ or ‘our’) on the following Terms and Conditions.
By using the Service you agree to be bound by these Terms and Conditions, which shall take effect immediately on registration and payment for the Service. If you do not agree to be bound by all of the following Terms and Conditions please do not register for, access, use and/or contribute to the Service.
1. Use of the Service
1.1 You agree to use the Service only for lawful purposes. You may not use the Service or any part of it for commercial purposes.
1.2 You must only use the Service in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of globalenergycertification.org. Prohibited behavior includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of dialogue within the Service.
1.3 We operate a ‘fair use’ policy to protect the quality of service to our users. If we believe you are using excessive bandwidth or your use of the Service is adversely affecting our network (or any part of it) or our other users we reserve the right to manage or regulate your usage of the Service. This may include temporarily suspending your user account.
2.1 NRG Smarts Limited reserves the right to make change to these Terms and Conditions from time to time and so you should check these Terms and Conditions regularly. Your continued use of the Service will be deemed acceptance of the updated or amended Terms and Conditions. If you do not agree to the changes, you should cease using the Service.
2.2 If there is any conflict between these Terms and Conditions and specific local terms appearing elsewhere on the Service then the latter shall prevail.
3.2 To register on this website you must be over sixteen years of age unless you have the explicit permission of your parent or guardian.
3.3 You must ensure that the details provided by you on registration or at any time are correct and complete.
3.4 You must inform us immediately of any changes to the information that you provided when registering by updating your personal details in order that we can communicate with you effectively.
3.5 All user accounts must be registered with a valid personal email address that you access regularly so that moderation emails can be sent to you. Accounts registered with someone else’s email address, or with temporary email addresses may be closed without notice. We may require users to re-validate their account if we believe they have been using an invalid email address.
3.6 You must keep your password, user name, and exam login credentials confidential and not disclose them or share them with anyone. If you know or suspect that someone else knows your password you should notify us by contacting [email protected] immediately.
3.7 If NRG Smarts Limited has reason to believe that there is likely to be a breach of security or misuse of the website, we may require you to change your password or we may suspend your account.
3.8 NRG Smarts Limited reserves the right to close accounts if any user is seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple accounts, or disrupts any of our services in any way.
3.9 If you use multiple logins for the purpose of disrupting a community or annoying other users you may have action taken against all of your accounts.
4. Intellectual property
4.1 All copyright, trade marks, design rights, patents and other intellectual property rights (registered and unregistered) in and on Service and all content (including all applications and materials) located on or available through the Service shall remain vested in NRG Smarts Limited.
4.2 You must not copy, reproduce, republish, disassemble, decompile, reverse engineer, download, post, broadcast, transmit, make available to the public, or otherwise use globalenergycertification.org content in any way except for your own personal, non-commercial use. You also agree not to adapt, alter or create a derivative work from any globalenergycertification.org content except for your own personal, non-commercial use. Any other use of globalenergycertification.org content requires the prior written permission of NRG Smarts Limited.
4.3 The names, images and logos identifying NRG Smarts Limited or third parties and their products and services are subject to copyright, design rights and trade marks of NRG Smarts Limited and/or third parties. Nothing contained in these Terms and Conditions shall be construed as conferring any license or right to use any trade mark, design right or copyright of NRG Smarts Limited or any other third party.
5. Availability of the Service
5.1 Although we aim to offer you the best service possible, we make no promise that the services available at globalenergycertification.org or third party sites providing download access to course materials or examination facilities will meet your requirements. We cannot guarantee that the Service will be fault-free. If a fault occurs with the Service you should report it to [email protected] and we will attempt to correct the fault as soon as we reasonably can.
5.2 Your access to the Service may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the Service as soon as we reasonably can.
5.3 NRG Smarts Limited reserves the right to restrict access to the Service from certain countries using external ISP blocking for legal and security reasons. Access to the Service is currently unavailable in North Korea, Laos, Iraq, Belarus, and Myanmar (list subject to change, without notice). If you are resident in one of the aforementioned countries and you register and pay for the Service we will be unable to offer any refund for cancellations under ANY circumstances.
6. NRG Smarts Limited’s right to suspend or cancel your registration
6.1 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions.
6.2 You can cancel your registration within 2 (two) weeks of registration and receive a full refund AS LONG AS YOU HAVE NOT DOWNLOADED YOUR COURSE MATERIALS AND/OR TAKEN YOUR EXAMINATION. You can do this by informing us in writing at [email protected] If you do so, you must stop using the Service.
6.3 The suspension or cancellation of your registration and your right to use the Service shall not affect either party’s statutory rights or liabilities.
7. Disclaimers and limitation of liability
7.1 ALL CONTENT PROVIDED ON OR THROUGH THE SERVICE, INCLUDING THE INFORMATION, NAMES, IMAGES, PICTURES, LOGOS AND ICONS REGARDING OR RELATING TO NRG SMARTS LIMITED, ITS PRODUCTS AND SERVICES (OR TO THIRD PARTY PRODUCTS AND SERVICES), IS PROVIDED “AS IS” AND ON AN “AS AVAILABLE” BASIS. TO THE EXTENT PERMITTED BY LAW, NRG SMARTS LIMITED EXCLUDES ALL REPRESENTATIONS AND WARRANTIES (WHETHER EXPRESS OR IMPLIED BY LAW), INCLUDING THE IMPLIED WARRANTIES OF SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, COMPATIBILITY, SECURITY AND ACCURACY. NRG SMARTS LIMITED DOES NOT GUARANTEE THE TIMELINESS, COMPLETENESS OR PERFORMANCE OF ANY ASPECT OF THE SERVICE OR ANY OF ITS CONTENT. WHILE WE TRY TO ENSURE THAT ALL CONTENT PROVIDED BY NRG SMARTS LIMITED IS CORRECT AT THE TIME OF PUBLICATION NO RESPONSIBILITY IS ACCEPTED BY OR ON BEHALF OF NRG SMARTS LIMITED FOR ANY ERRORS, OMISSIONS OR INACCURATE CONTENT ON THE SERVICE.
7.2 NOTHING IN THESE TERMS AND CONDITIONS LIMITS OR EXCLUDES NRG SMARTS LIMITED’S LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY ITS PROVEN NEGLIGENCE. SUBJECT TO THE PREVIOUS SENTENCE, NEITHER NRG SMARTS LIMITED NOR ANY OF ITS OFFICERS OR EMPLOYEES SHALL BE LIABLE FOR ANY OF THE FOLLOWING LOSSES OR DAMAGES (WHETHER SUCH DAMAGE OR LOSSES WERE FORESEEN, FORESEEABLE, KNOWN OR OTHERWISE): (A) LOSS OF DATA; (B) LOSS OF REVENUE OR ANTICIPATED PROFITS; (C) LOSS OF BUSINESS; (D) LOSS OF OPPORTUNITY OR ANTICIPATED SAVINGS; (E) LOSS OF GOODWILL OR INJURY TO REPUTATION; (F) LOSSES SUFFERED BY THIRD PARTIES; OR (G) ANY INDIRECT, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES ARISING FROM THE USE OF THE SERVICE REGARDLESS OF THE FORM OF ACTION.
7.3 NRG SMARTS LIMITED DOES NOT WARRANT THAT FUNCTIONS AVAILABLE ON OR THROUGH THE SERVICE WILL BE UNINTERRUPTED OR ERROR FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR BUGS. YOU ACKNOWLEDGE THAT IT IS YOUR RESPONSIBILITY TO IMPLEMENT SUFFICIENT PROCEDURES AND VIRUS CHECKS (INCLUDING ANTI-VIRUS AND OTHER SECURITY CHECKS) TO SATISFY YOUR PARTICULAR REQUIREMENTS FOR THE ACCURACY OF DATA INPUT AND OUTPUT.
8. Applicable law
8.1 These Terms and Conditions will be subject to the laws of England and Wales. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within the United Kingdom.
9. International use
9.1 We make no promise that materials available on or through the Service are appropriate or available for use in locations outside the United Kingdom, and accessing the Service from territories where its contents are illegal or unlawful is prohibited. If you choose to access the Service from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws. Our website at www.globalenergycertification.org is a United Kingdom based website.
10.1 If any of these Terms and Conditions are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms and Conditions are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these Terms and Conditions and the remaining Terms and Conditions shall survive and continue to be binding and enforceable.
10.2 You may not transfer any of your rights under these Terms and Conditions to any other person. We may transfer our rights under these Terms and Conditions to another business where we reasonably believe your rights will not be affected.
10.3 If you breach these Terms and Conditions and NRG Smarts Limited chooses to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach the Terms and Conditions.
10.4 NRG Smarts Limited shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its reasonable control.
11.1 The Service is owned and operated by NRG Smarts Limited a company registered in England and Wales and whose registered office address is at 103 Latymer Court, Hammersmith Road, London W6 7JF.
11.2 If you have any queries please contact [email protected]
These terms relate to the paid-for on-line study, certification and examination services supplied to you through the globalenergycertification.org website and contracted 3rd party websites (the “Online Course Service(s)”) and should be read in conjunction with our General Terms & Conditions above which shall also apply save where they are inconsistent with these terms.
1. Prices and payment
1.1 Your order is an offer to purchase Online Course Services from us. The Online Course Service will be made available to you once your payment has been authorized and the course session has started. There will be no contract of any kind between you and us unless and until you make authorized payment for the Online Course Service. At any point up until then, we may decline to supply the Online Course Service to you without giving any reason.
1.2 The fee for the Online Course Service is calculated and payable in advance of the course start date as set out on Globalenergycertification.org. The Company shall be under no obligation to provide the Online Course Service until the fee has been paid.
1.3 All prices are expressed inclusive of any VAT payable (insofar as VAT is payable) unless otherwise stated.
1.4 Your credit/ debit card details are not handled by NRG Smarts Limited. All payment and all credit card handling is through the third party, PayPal Inc. Authority for payment must be given at the time of placing your order.
2.1 Within 24 hours of purchase (during the working week), a confirmation email will be sent to the customer acknowledging payment and successful enrollment in the course.
2.2 Within 72 hours of purchase (during the working week) you will be notified by email of an online URL where the Online Course Service materials will be located. Customers may be required to create a username and password for logging into the site and accessing the course content.
2.3 Users will have online access to course materials until the end of the course, although download links usually expire after 2 weeks. Please contact us if you require a fresh link.
2.4 Registration Limitation: in order to protect the integrity of the course and course materials, registration is limited to a small group of just 200 professionals per quarter worldwide and spaces will be filled on a first-come, first-served basis.
2.5 You must take the GEC Examination within 12 (twelve) months of registration. Instructions on how to take the examination will be provided shortly after registration for the Online Course Service. It is your responsibility to prepare for and take the exam on the dates and times offered. For more information please consult you GEC Handbook & Study Guide. If you unable to take the exam within the 12 months following registration, you may be able to move it to a future exam date. Please contact us BEFORE the expiry of the 12 months. We are here to help, and we can usually accommodate you for no additional cost. If you do not contact us within the 12 month period following registration but still wish to sit your examination a £175 fee to reschedule your exam will be incurred.
3. Using the Online Course Service
3.1 Please read the description for the Online Course Service carefully in the GEC Handbook & Study Guide (available to download at www.globalenergycertification.org) before placing your order as refunds cannot be given once you have download the course materials (see section 7 below).
3.2 NRG Smarts Limited warrants that it has the right to provide the Online Course Service and will use all reasonable skill and care in making the Online Course Service available to you and in ensuring its availability. Because of the nature of the internet, errors and omissions do occur and NRG Smarts Limited does not give any other warranties in respect of the Online Course Service.
3.3 NRG Smarts Limited is continually seeking to improve the Online Course Services. NRG Smarts Limited reserves the right, at its discretion, to make changes to any part of any Online Course Service provided that it does not materially reduce its content or functionality.
3.4 In the event that NRG Smarts Limited withdraws or is permanently unable to deliver a particular Online Course Service a partial refund will be given covering the portion of the course that remains undelivered.
4. Posting of content
4.1 Some Online Course Services may allow you to post content to the Globalenergycertification.org website including asking questions about the course, posting practice examinations, and taking part in discussion boards.
4.2 All content which you provide or upload to our website shall be subject to the relevant provisions of our General Terms & Conditions.
5. Fair use policy
5.1 We operate a ‘fair use’ policy to protect the quality of our Online Course Services. If we believe your use of an Online Course Service is taking up excessive bandwidth or your use of a Online Course Service is adversely affecting the provision of the service (or any part of it) to other users, or other users’ enjoyment of the service, we reserve the right to manage or regulate your usage of the Online Course Service. This may include temporarily suspending your user account and/or access to the Online Course Service.
6. No commercial use
6.1 Subject to clause 4.2, all Online Course Services are available for non-commercial use only. NRG Smarts Limited reserves the right to refuse orders from businesses that we consider are for commercial concerns. You may not re-sell or make available to any third party the Online Course Services without the prior written consent of NRG Smarts Limited.
6.2 Subject to paying the applicable fees, universities and other teaching organizations are permitted to deliver the Online Course Service to their named students.
7. Cancellation and refunds
7.1 Refunds cannot be made for downloadable digital items and attempted and/or completed examinations.
7.2 Cancellation and refunds are available for subscribers to the Online Course Services only with 14 days of registering the Online Course Services, PROVIDED THAT YOU HAVE NOT DOWNLOADED THE COURSE MATERIALS AND/OR TAKEN THE EXAM.
7.3 It is not possible to cancel or postpone your course, apart from under the circumstances in clause 7.2 above.
7.4 Your access to the Online Course Service may be terminated by written notice if you are in material breach of these terms and the breach is not remedied within the period of 14 days after written notice of the breach has been given to you. If we reasonably believe your breach of these terms affects our lawful operation of the Online Course Service or third party customers we may suspend your access to the Online Course Service at any time.
8.1 In these terms “NRG Smarts Limited”, “we”, “us” or “our” refers to NRG Smarts Limited a company registered in England and Wales and whose registered office address is at 103 Latymer Court, Hammersmith Road, London, W6 7JF.